Shipping Policy
How long does it take to process an order?
Each order has a different processing time. When an order is not a pre-order it will be shipped out as soon as possible however we do get back logged on orders quite often due to high demand. On average for a US order you can expect to wait a week for your order to be handed over to DHL/USPS however we will create your label as soon as we possibly can. For international order processing time can cary from 3 days to 2 weeks.
How long does shipping take for a United States order?
Once the order is handed over to DHL/USPS you can expect your order to be delivered in 2-4 days.
How long does shipping take for an international order?
Once shipped your order can take between 5 to 14 days depending on your location.
Important Notice for International Orders
Thank you for choosing Saint Kaizen! We’re thrilled to offer our products to customers worldwide. However, please be aware that international orders may be subject to customs duties, taxes, and fees depending on your country’s regulations.
Customs Charges:
Each country has its own import tax laws and customs regulations. These charges are determined by your local customs authority and are beyond the control of Saint Kaizen. As a result, any customs fees or import duties that may apply to your order are the responsibility of the customer. These charges are usually collected by the shipping carrier upon delivery and are not included in the purchase price or shipping fees shown at checkout.
What You Need to Know:
- Customs charges vary widely depending on the destination country, the value of your order, and the nature of the products.
- Saint Kaizen has no influence over these charges and cannot predict what they might be.
- We strongly recommend contacting your local customs office for detailed information on potential costs associated with importing goods from abroad.
By placing an order with us, you acknowledge that any applicable customs fees, taxes, and import duties are your responsibility.
We appreciate your understanding and thank you for being a valued customer of Saint Kaizen. Should you have any questions regarding international shipping, please feel free to reach out to us at support@saintkaizen.com.
Where do we ship from?
All orders are shipped from Wisconsin.
How much is shipping?
Shipping varies from product to product and will be calculated at checkout.
Do you order tracking?
Yes. All orders come with a tracking number. As soon as a label is created you will get a tracking number sent to your registered email. Sometimes this can go into your junk email. If that's the case please move to from junk to your inbox so future updates go straight to your inbox.
What's the returns policy?
The returns policy can be found on our refund policy page.
If there's a problem with my order, what can I do?
If there's a problem with your order please reach out to our customer service team, hello@saintkaizen.com